Alongside core training and operational support, Meynell Hospitality offers a range of additional services designed to support the wider needs of hospitality businesses.
These services are tailored and flexible, recognising that no two businesses operate in the same way. Whether it’s providing short-term support or delivering on specific projects, Meynell Hospitality works alongside you to add value where it’s needed most.
Additional services include:
This flexible approach allows businesses to access experienced support without the need for long-term commitments, ensuring you have the right expertise at the right time.
Choosing the right technology for your hospitality business can feel overwhelming, with so many providers, systems, and integrations to consider. Our Technology Procurement Support service is designed to simplify that process and ensure you invest in solutions that truly support your business goals.
We work alongside you to understand your operations, challenges, and future growth plans, translating these into clear technology requirements. From there, we guide you through the full selection journey — helping you identify the right systems, evaluate suppliers, and make confident, informed decisions.
This isn’t about selling software — it’s about finding the right fit for your business.
What’s included:
With a focus on practicality and performance, we help you avoid costly mistakes, reduce unnecessary spend, and build a technology ecosystem that works seamlessly for your team and your guests.
At Meynell Hospitality, we provide professional mystery shopper and guest experience review services designed to help hospitality businesses see their operation through the eyes of their guests.
Whether you are an independent hotel, pub, restaurant, or part of a larger group, our reviews provide honest, constructive feedback to help strengthen service standards, team confidence, operational consistency, and revenue opportunities.
Our mystery shopper services go beyond simply identifying issues. We focus on the full guest journey and provide practical recommendations that can genuinely support your business performance and guest experience.
Reviews can include:
• Telephone enquiry experience
• Website and direct booking journey
• Reservation handling
• Arrival and check-in experience
• Front of house service standards
• Upselling opportunities
• Food & beverage service
• Team engagement and professionalism
• Guest communication
• Operational processes
• Departure and post-stay experience
Following each visit, you will receive a detailed report highlighting strengths, opportunities, and practical recommendations tailored to your business.
We can also provide follow-up support including:
• Front of House refresher training
• Operational process reviews
• Guest journey workshops
• Revenue and upselling support
• PMS and hospitality technology guidance
At Meynell Hospitality, we believe great guest experiences are built through strong people, consistent service, and effective operational processes.
Available onsite across the UK.