Increasing Direct Bookings and Pre-Arrival Revenue

A practical workshop focused on helping hospitality businesses maximize the opportunity between booking and arrival.

• Understanding the modern booking journey 
• The role of online travel agents and direct booking strategies 
• Converting OTA guests into future direct bookers 
• Pre-arrival guest communication and engagement 
• Identifying pre-arrival revenue opportunities (upgrades, add-ons, experiences) 
• Using systems and guest data to support revenue decisions 

• Improved understanding of how to increase direct bookings 
• Practical ideas to strengthen guest engagement before arrival 
• Clear opportunities to increase revenue before the guest arrives

Building Confidence and Improving Performance

A workshop designed to help teams better understand and use the systems they rely on every day.

• Overview of key hospitality systems (PMS, booking platforms, reporting tools) 
• Common gaps in system usage 
• Improving team confidence and consistency 
• Using reports to support decision-making 
• Reducing operational inefficiencies 
• Aligning systems with business goals 

• Increased team confidence using systems 
• Better use of reporting and data 
• Improved operational efficiency 

Identifying Opportunities to Improve Performance. A structured session reviewing how systems, processes, and team usage impact performance.

• Review of current systems and workflows 
• Identifying gaps in system usage 
• Opportunities to improve occupancy and revenue 
• Improving team confidence and consistency 
• Practical recommendations for improvement 

• Clear understanding of current challenges 
• Actionable recommendations 
• Defined next steps for improvement

All workshops can be tailored to align with your business goals, systems, and team structure.

Meynell Hospitality works closely with each client to ensure training is relevant, practical, and aligned to your operational priorities.